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Shipping/Refund

 

Shipping and return.

Shipping

 

Items with a picture of an envelope.

In Canada, will be shipped in an envelope. If you combine multiple items and the weight exceed 100g, they will be sent in a box.

 

In the U.S. will be shipped in an envelope. If you combine multiple items and the weight exceed 30g, they will be sent in 2 envelopes. More than 60g, they will be sent in a box.

 

Outside north America, will be shipped in an envelope. If you combine multiple items and the weight exceed 60g, they will be sent in a box.

 

If you combined with items that have no picture of an envelope or if you buy items without a picture of an envelope. They will be sent in a box.

 

 

Shipping time. 

 

Canada:

3 to 7 business days.

 

U.S.: 

Small packet and envelopes around 2 weeks.

Tracked packet 4 to 7 business days.

 

Outside North America:

 Air mail is around 2 to 5 weeks

Surface mail 4 to 10 weeks 

 

Outside North America, items that are higher than 200g will be automatically shipped surface mail. Onless you have ask and paid for air mail.

  

 Mistake in order by the client:

   

Once the transaction is completed with Paypal and before item is shipped by mail, any purchase can be partially or completely cancel by the customer. You must contact us as soon as possible.

However, if your item is already shipped and you want to cancel one or more item in your order you must return the item(see modality return and refund below)

Return and refund.

 

Returns accepted for the following reasons: Item broken during shipping, item ordered by mistake.

For broken items during transport. The buyer must provide a photo of the packing and broken item. If the customer refuses to provide us photos of the packing and broken item, the customer must return the item at his own cost if he wants to get the refund of the broken items.

Return  must be accepted by seller prior to be sent back by buyer.

Item must be returned in the original packaging and in original selling condition.

Outbound shipping and return shipping charges will be refunded only if item is in it's original packaging and original selling condition.

Refund will be made after reception and inspection of item.

 

If you have any question please feel free to contact us at info@produitsmp.com

 

*Please note that the singular shall be used to the aim of lightening the text.


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